Booking and cancellation policy
Unless otherwise specified, booking payments are non-refundable.
HOTEL POLICIES POUSADA FAROL DEL PRAIA
ROOM SPECIFICATIONS:
• Rooms AVAILABLE from:
- Flat screen TV (open channels)
- Air conditioning
- Private bathroom (with hot shower)
- Frigobar
- Wi-Fi
- Wardrobe or Multipurpose
(Note: The shared room is not included here - between R $ 45,00 and R $ 49,00 - only with fan and external bathroom)
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• Rooms DO NOT AVAILABLE FROM:
- Sea View
- Private Balcony
- Study table
- Full-Length Mirror
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• It is INCLUDED in the Rate:
- Breakfast (Coffee, milk, eggs, cheese, ham, sausage, 2 types of juice, 2 types of breads, biscuits and fruits)
- Rotating Private Garage
- Internet Wi-fi
- Bed and bath linen, soap
- Reception 24 hours
- Use of Barbecue (See schedules)
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• Not included :
- Lunch and Dinner (We have executive dishes from R $ 15,00)
- Transfer / Transfer (R $ 60,00)
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OTHER REMARKS
- The rooms measure between 15 and 25 m², depending on the type of room rented
- The rooms can be on the ground or first floor at the discretion and convenience of the property. In case there is a specific need of the guest, he must inform at the time of the reservation.
- We do not have a pool
- Towels are changed every two days.
- We do not recognize the need to change linen for stays shorter than five nights, except with requests, which can be analyzed.
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RESERVATION POLICIES
1 - For the effective confirmation of the lodging, the total value of the daily rates must be paid in two installments. The first one at the moment of the reservation and the second at the check-in at the Pousada.
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CANCELLATION POLICY
1 - As authorized by Decree 7.381 / 10, in its art. 20, our rates are NOT REIMBURSABLE. The establishment therefore reserves the right to decide unilaterally, on a case-by-case basis, for a refund or the possibility of redialing dates, except in cases provided for in the consumer protection code.
2 - CONSUMER DEFENSE CODE: According to the consumer protection code, Art 49, which talks about the right to repentance, when making hotel reservations OUTSIDE THE ESTABLISHMENT (by telephone, internet and e-mail), the consumer will have the term of seven (7) days to quit - from the date of reservation, and be duly reimbursed of the amount spent.
The CDC also determines that purchases made at the hotel or inn are not subject to the right of repentance. Therefore, reservations made in person by the customer may be canceled, but the amount paid can be retained in full by the establishment, as well as reservations made outside the establishment, which are outside the period of 7 legal days.
3 - "NO SHOW": In the case of non-attendance, without the cancellation of the reservation, 100% of the reservations will be charged, directly on the credit card or by an extrajudicial document, with protest instruction and registration of the CPF protection, without prior notice.
4 - DELIVERY AFTER ENTRY: In the event that the guest withdraws from the reservations after the check-in, either because they have not been pleased with the room or for any reason other than the establishment, Hotel Pousada Farol da Praia reserves the right to decide unilaterally, case by case, for return or the possibility of remarking of dates.
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SCHEDULES POLICY
1 - CHECK-IN AND CHECK-OUT: Check-in time is from 14:00 and Check-out until 12:00 (noon). The stay after this time creates another daily rate that can be charged directly on the Credit Card without prior authorization or at the time of check-out.
2 - PROLONGAÇÃO DE ESTADIA: There is no right of preference for guests who are already in the rooms. That is, one must make the reservation and the advance payment for the entire stay and if there is a need to prolong the stay, it will depend on available vacancies.
3 - MEALS: Breakfast is served from Sunday to Sunday from 7:30 a.m. to 9:30 a.m.
We accept request for LUNCH from 10:30 a.m. to 2:30 p.m. and for JANTA from 5:00 p.m. to 8:00 p.m.
4 - SILENCE: It is forbidden any noise that bothers the other guests after 19:00 hrs.
5 - CLEANING: Rooms will be cleaned from 9:30 am to 2:00 pm. Extra requests will be reviewed.
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OTHER INFORMATION
0 - No animals allowed
1 - Smoking is not allowed in the rooms. A fee of R $ 150.00 is charged if a breach of this rule is included.
2 - It is prohibited to receive visits in the rooms, except with previous and express authorization of the management.
5 - For non-residents, a fee of R $ 20.00 will be charged at the caf
Hotel Pousada Farol da Praia English translation
